FAQ

How can I place an order?

Browse through our products and collections. When you have found the product you would like to buy, and have selected the correct size and desired colour if relevant to your product, then simply click on ADD TO CART. If you would like to purchase more products follow the same easy step. When you are finished proceed with checkout. You can also click on MY CART icon located on the top right to view your products and to proceed with checkout.

What kind of materials are used for the jewelry's creations?

The jewelry are handmade exclusively with high quality swarovski crystals,murano,glass,precious and semi precious stones,nickel free metal,leather and a variety of fashion materials for jewelry. Handmade in Greece, Cyprus, Italy and Paris among other Europian Countries.

"elenandreou Jewelry Design are entirely crafted out of sterling silver 925 ,gold plated 18K and rose gold plated 18k.Then embellished with precious and semiprecious stones, zircons, enamel, freshwater pearls. The collection is characterized by a Star sign among others details. Lovingly handmade in Cyprus from start to finish.

Also you can order custome made exclusive designs in gold 18k with diamonds or other precious stones.For each jewelry there is a detailed and analytical description.

What is gold plating and black oxidized?

Gold plating is a method used for depositing a thin layer of gold onto the surface of another metal, usually Silver 925 by chemical or electrochemical plating.Black oxidized it is when sterling silver has been put through an oxidization process. Although the metal turns black, the colour is not long lasting and tends to wear off with time. For both gold plating and black oxidized it is best to keep your jewelry away from water and perfumery.

How many days after my order will I receive my jewelry?

As soon as your order is made and the payment has been completed, we preparing and ship your order right away. Items in stock will delivered in 24 hours for Cyprus orders and for other countries go to Shipping Methods

All our jewelry are handmade and jewelry that are not able to get ready the same day of your order will needed time to create them. Time needed to create your chosen jewelry, is between 3-5 working days. When your order is delivered to transport service which we cooperate with, we will inform you through email in order to know when to be expecting to receive your package. If you wish to receive your jewellery in a specific date, you can notify us at ''Comments'' on the order form. For more information please refer to the ''Delivery Time'' page.

In what kind of package will I receive my jewellery?

All jewelry delivered in luxurious gift boxes or pouches. For more information please refer to ''Gift Box'' page.

How will I know if my order has been received?

An automated confirmation email will be sent to you as the order is being processed.

How will I know if my order has been sent out?

You will receive an email when your order has been dispatched. Your unique tracking number and an online link to the courier service will be also provided.

Do you accept cancelation on orders?

We may be able to, though as all our pieces are handmade to order you will need to email info@escluso.com.cy within 24 hours after placing an order.

What do I do if I have received an incorrect item?

Although we try our best to get your orders correct each time, if we have sent you an incorrect item please contact us on info@escluso.com.cy with your name, contact details and product description and we will advise you on how to return the item to us.

Do you accept returns or refunds?

As all our jewellery is handmade to order, we do not offer any refunds. However if you are not fully happy with your purchase we will be happy to offer you an exchange. Please refer to our Returns & Refunds page for exclusions and further details.

Is there a shop where I can see the jewelry from a close up?

You can see our jewelry from a close up at Escluso Jewelry Boutique with the address 4 Stasikratous Street, P.code 1065, Nicosia, Cyprus. For more info please contact us T. 0035722762202, by email on info@escluso.com.cy or visit our site map.

Can I have a Wholesale/Trade Corporation?

Yes, you can have a wholesale corporation if you are a retail seller, owned a shop or an online e-shop. Please contact us by sending email at info@escluso.com.cy
You can have a wholesale corporation for the collection elenandreou Jewelry Design, please send us email at elenandreou@escluso.com.cy for more details.

Can I order a product I like from your social media, that is not listed to the e-shop's products?

Yes, you can order a product that you liked on our Instagram account "esclusojewelry" or our Facebook Page "ESCLUSO" that is still in stock. Please send us email with a photo of the product you liked at info@escluso.com.cy for more details.